Dispute Policy

Effective date: 2026-01-15 • Contact: 416-697-1728 • Mailing address: To be added (PO Box).

1. First step: communicate

Homeowner and contractor should first try to resolve issues by clarifying scope, timeline, and quality expectations.

2. Payment holds

If a dispute is opened, milestone payments may be paused while we gather evidence (photos, messages, scope).

3. Evidence

Both parties must provide photos, messages, and any scope/change-order documents within 48 hours of request.

4. Fix window

Where reasonable, contractors may be offered a limited fix window (e.g., 48–72 hours) to address punch-list items.

5. Outcomes

Possible outcomes include full release, partial release, partial refund, or rework agreement depending on evidence and scope.

6. Escalation

If unresolved, parties may pursue external mediation or legal remedies as permitted by law. BuildMatch is not a court and does not guarantee outcomes.

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Not legal advice. These are starter templates. Get Ontario legal review before scaling payments.